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01244 402976
Mon-Fri | 10:00 - 16:00
Bigblue Spares & Service

Delivery

Delivery is FREE to standard mainland UK areas. Typical lead time for delivery is 5-7 days subject to stock availability.

Hoods, splashbacks, cookware and accessories are delivered by a standard courier service. Your range cooker will be delivered by our specialist two-man delivery team and you will be contacted in advance to confirm a suitable day. An estimated delivery time can normally be established on the day itself or the evening before. If there are any stairs or access issues please advise us when placing the order, as we may NOT be able to complete the delivery and a return visit may be charged for. Your product will be delivered to the room of your choice and unpacked allowing you to inspect for any transit damage before signing. Should your order require delivery to a non-mainland destination please contact our sales team to confirm if any additional charges will apply. For overseas transport you may need to arrange delivery to a specialist UK based carrier who can then deliver your item(s) to your chosen overseas destination. The information in the following section may help you should you need to make any additional delivery arrangements.

 

Offshore/Remote Delivery

Should your order require delivery to a non-mainland destination please contact our sales team to confirm whether any additional charges apply. For overseas transport you may need to arrange delivery to a specialist carrier who can then deliver your item(s) to your chosen destination. The information in the following section may help you should you need to make any additional delivery arrangements.

Warranties
Please note that the warranty for Bigblue Products only applies to products used within the UK.

VAT Refunds
With the exception of the Channel Isles, VAT is only refundable within the EC if you are EC VAT registered. For exports to countries outside the EC, VAT is refundable even if you are not VAT-registered. We can only refund VAT once we have proof on file of the product export (e.g. a copy of the shipping mandate).

Packaging Issues
Most freight forwarding companies should be able to handle your product, but we have found that some are doubtful about international deliveries of ranges packed only for UK domestic delivery. You should consider this risk when ordering and contemplate additional packaging.

Insurance
Transit damage can occasionally occur. Additional insurance which covers the whole delivery process is encouraged, particularly as carriers will often not sign for or accept responsibility for the condition of the goods prior to receiving them. If you require this you will find John Ennals at F C Gardener & Co a useful contact, and you can reach him on +44 (0)1263 733313. Responsibility for checking the suitability of Bigblue Products for installation in countries outside of the UK is entirely your own.

 

Relevant Product Specification

Electrical 220 - 240 Volt ~ 50Hz
Natural (mains) Gas G20 @ 20mbar
LPG Gas Butane Gas: G30 @ 28 - 30 mbar
Propane Gas: G31 @ 37 mbar

A UK-spec flexible hose is required for the gas connection. As a manufacturer we are legally unable to supply this, but a reputable plumber's merchant or fitter will be able to supply you with one. Try http://www.plumbcenter.co.uk

Product weights (Approx)
90cm Range Cooker: 100Kg
110cm Range Cooker: 120Kg
Range Hood: 20Kg